FAQ
About Squeezebx
Who is Squeezebx?
At Squeezebx we are dedicated to enhancing overall well-being through exploration of our sexual wellness products. We are not just selling products; we are promoting a lifestyle that embraces your physical and emotional health which is an essential aspect of your overall well-being.
What types of products do you offer?
SqueezeBx specializes in a curated selection of high-quality adult toys, including items such as vibrators and other intimate products designed to enhance pleasure, intimacy, and your sexual well-being.
Will my money be safe when purchasing on Squeezebx.com?
Yes! To protect you when making purchases, we cooperate with 3rd-party authorities with certifications (SSL to secure your purchase).
How do you ensure customer privacy during the shopping experience?
We prioritize customer privacy by using discreet packaging for all orders. This ensures that your purchase remains confidential and is delivered without any indication of its contents.
Can I shop here if I'm under 18 years of age?
Nope sorry. You must be 18 or older to shop at Squeezebx. Please come back and see us once you are 18 or older.
Orders
Where can I find my order?
Our customers can track their orders by either logging into their customer account or accessing a dedicated order status page, which can be accessed through a link that is sent to the customer via e-mail upon completion of an order. The order status page displays the current status of the order, including when it was processed, shipped and delivered. The page also shows the tracking number and allows our customers to click a link to track the order with the shipping carrier.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route, but you can cancel an order within 60 minutes and reorder with the correct details.
Notes:
- If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
- If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear he loss, Squeezbx will not replace the order or issue a refund.
Security & Privacy
Will my payment and personal information be safe when purchasing with Squeezebx.com?
- Your privacy is just as important as your sexual health and pleasure. Checkout is secure, protected with advanced encryption technology and your payment information is safe with us. We cooperate with 3rd-party authorities with certications (SSL to secure your purchase).
- We do not share your personal details. We protect your privacy and keep your personal details safe and secure.
- We do not share your personal details with any third party without your consent
- All your personal information will be handled in accordance with the Squeezebx Privacy Policy.
Shipping & Delivery
How can I track my delivery?
After completion of an order we send the customer an order confirmation with a dedicated order status page via e-mail. The order status page displays the current status of the order, including when it was processed, shipped, and delivered. The page also shows the tracking number and allows customers to click a link to track the order in real time with the shipping carrier.
How will my order be shipped?
We use trusted 3rd party shipment companies. We work with each supplier to ensure your order is delivered as promised. They will choose the carrier that they think works best for our customers. Carriers they partner with include USPS, UPS, and FedEx. For more information click here for our full shipping policy.
Will my order be shipped discreetly?
Absolutely! We're selling adult products and adult products are for your eyes only. Your package will not scream "Sex Toy". The outside is plain, but the goods inside the box are exciting.
How are shipping fees calculated?
Shipping fees are determined based on your location and the specific products you order. Many products qualify for free shipping, and estimated delivery times are provided at the time of purchase. Free shipping in the USA only.
Returns
What is your return policy for adult toys?
Due to health and safety regulations, all sales of adult novelties, including sex toys, are final. We do not accept returns or exchanges on these items, even if they are unopened. Please review our return policy for more details on eligible items. However, we do have a 100% guarantee on all our products, so if you're not satisfied, we will make it right. It's that simple. For more information click here for full Return Policy
What should I do if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it as quickly as possible.
How can I contact customer service for inquiries?
You can reach our customer service team via email at Squeezebx@mail.com or by phone at 919-418-7650. We are here to assist you with any questions or concerns you may have.
What if I need to change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to make changes. It is advisable to review your order carefully before finalizing your purchase.
How long is the warranty period on my Squeezebx product?
It varies for each product. We stand behind our products, therefore, we have a 100% satisfaction guarantee on all products for 30 days after receiving your purchase. If you are dissatisfied in anyway, please contact us immediately so we can make it right.
